Frequently Asked Questions.

1. Are V-NUTRIFIT’s Coffee and Tea really sugar-free?

Yes! All our products use monk fruit extract and contain zero added sugar. No artificial sweeteners, just pure coffee or tea joy.

2. Are your products organic and safe?

Absolutely. Our products are made with premium, natural ingredients. We’re FSSAI and GSTIN registered, so your health and safety are our priority.

3. Do you ship across India?

Yes, we ship pan-India! Shipping is free for orders above ₹2999.

4. How do I order from V-NUTRIFIT’s Store?

Just select your favorite products, add them to your cart, and checkout with your details. It’s that easy!

5. How can I pay for my order?

We accept all major payment methods: UPI, Razorpay, Credit/Debit Cards, and Net Banking. Cash on Delivery (COD) is NOT available.

6. Can I check my order status or order history?

Yes! Just log in to your account using your registered email/phone number and OTP. You can view your order history, order status, and tracking details any time.

7. I’m not receiving OTP for login. What should I do?

If you don’t get your OTP, double-check your registered email/phone number, and check your spam/promotions folder. If it still doesn’t work, contact us on WhatsApp and we’ll assist you ASAP.

8. How do I track my order shipment?

Once your order is shipped, you’ll receive a tracking link via SMS/Email powered by Shiprocket. You can also track your order in your account dashboard.

9. How fast will my order be delivered?

We process and ship orders within 24-48 hours. Delivery usually takes 2-5 working days depending on your location.

10. Can I cancel or return my order?

You can cancel your order before it is shipped. If you received a damaged or incorrect product, contact us within 48 hours for an easy return or replacement. For more info, check our Refund & Shipping Policy.

11. Can I get a GST invoice?

Yes, just tick the “GST Invoice” option at checkout and enter your GST number.

12. Do you provide bulk or dealership rates?

Yes! If you are interested in buying as a reseller or want to become a dealer, fill out our Dealership Enquiry Form and our team will contact you with special rates.

13. How can I contact customer support?

14. Is it safe to pay online on your website?

100%. All payments are securely processed via Razorpay. We do NOT store your payment details.

15. Do you offer subscriptions or combo discounts?

Yes, follow our Instagram or WhatsApp for exclusive deals, subscriptions, and combo offers!

16. Can I become an affiliate or promoter for V-NUTRIFIT?

We love collaborations! Reach out to us via email or WhatsApp to join our affiliate/partner program.

17. What if I face technical or payment issues?

If you face any website or payment issues, please:

  • Try refreshing your page or clearing cache.

  • Contact us immediately on WhatsApp for real-time support.

18. How do I get updates on my order?

We’ll send updates via SMS, Email, and WhatsApp (if opted in) for every stage of your order.

19. Do you have a physical store?

We are 100% online right now! All orders are shipped fresh from our registered warehouse in Bangalore.

20. How do I use coupon codes or discounts?

Apply your coupon code at checkout in the “Discount code” box. For the latest offers, subscribe to our email or WhatsApp.

21. How can I reach you for business or B2B deals?

Write to support@vnutrifit.com or fill the Dealership Enquiry Form. We’ll respond within 24 hours.

Didn’t find your answer?

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